Store Policy
Store Policy
At Fabled Aquatics, we are committed to providing the highest quality aquatic life and products while ensuring customer satisfaction. Please review our store policies below before making a purchase.
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Orders can be placed online through our website. All orders are subject to product availability.
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You will receive a confirmation email with order details once your purchase is completed.
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Please double-check your shipping and contact information to ensure accurate delivery.
Privacy & Safety
Fabled Aquatics is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.
Information We Collect
We collect personal information when you:
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Place an order or create an account on our website.
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Subscribe to our newsletter.
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Engage with us through social media or customer service channels.
This information may include your name, email address, phone number, shipping address, billing details, and order history.
How We Use Your Information
We use your information to:
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Process and fulfill your orders.
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Communicate with you about your order status and customer support inquiries.
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Send you marketing updates (if you’ve opted in).
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Improve our website and services based on customer feedback.
How We Protect Your Information
We implement a variety of security measures to safeguard your personal information, including secure payment processing and encryption technology. We do not share or sell your information with third parties except as required by law or for order fulfillment (e.g., shipping partners).
Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, but doing so may affect the functionality of our site.
Return Policy
We do not accept returns on live animals or plants. However, we do offer store credit under our Live Arrival Guarantee (outlined above). Non-livestock items (e.g., supplies or equipment) may be returned within 30 days of purchase under the following conditions:
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Items must be in new and unused condition, with all original packaging intact.
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The customer is responsible for return shipping costs.
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A refund or store credit will be issued after the returned item has been received and inspected.
For return requests, please contact our customer service team at fabledaquatics@gmail.com.