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SHIPPING & RETURNS

Shipping Policy

At Fabled Aquatics, we are committed to delivering your aquatic products safely and promptly. We understand the importance of secure, timely shipments to ensure your new aquatic friends and supplies arrive in top condition. Please read our shipping policy to understand the guidelines and commitments we follow.

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Shipping Schedule

  • Shipping Days: We typically ship orders Monday through Wednesday to minimize transit time and avoid weekend delays.

  • Processing Time: Orders are processed within 1-3 business days. You will receive a notification with tracking information once your order has shipped.

  • Delivery Times: Estimated delivery times vary depending on location and shipping option selected at checkout.

 

Shipping Methods

To ensure the health and safety of live animals, we use reliable, priority shipping options and carefully package each item. Standard shipping is available for dry goods and supplies.

 

Shipping Rates

Shipping rates are calculated at checkout based on order size, destination, and selected shipping method.

 

Live Arrival Guarantee

We guarantee that our live animals will arrive healthy and safe. If any issues arise with the condition of the livestock upon arrival, please follow these steps:

  1. Contact Us Promptly: Notify us within 2 hours of delivery with clear photos of the animals in their original packaging.

  2. Refund or Replacement: At our discretion, we may offer a refund or one-time replacement if animals do not arrive alive. Shipping fees for replacements will be the responsibility of the customer.

 

Special Shipping Conditions

  • Extreme Weather: During extreme temperatures, we may delay shipments to ensure the safety of your order. We will notify you of any delays and work to find a suitable shipping window.

  • PO Boxes: Due to the perishable nature of our products, we cannot ship live animals to PO Boxes. Please provide a physical address.

 

Important Considerations

  • Handling Upon Arrival: Unpack your items as soon as they arrive to avoid unnecessary stress on the animals.

  • No Re-Routing: Once shipped, we cannot redirect packages. Please confirm your shipping address carefully.

 

Customer Support

We’re here to ensure your shipping experience is smooth and transparent. If you have any questions or need assistance with your order, feel free to contact us.

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Thank you for trusting Fabled Aquatics to provide quality and care in every shipment! We look forward to being a part of your aquatic adventure.

Return & Exchange Policy

We are dedicated to ensuring that every purchase meets your expectations. All sales at Fabled Aquatics are considered final, as we pride ourselves on providing healthy, hand-raised aquatic life and high-quality products. However, we understand that unique situations can arise, and we're here to help resolve any issues to the best of our ability.

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Final Sale Policy

Due to the sensitive nature of our aquatic livestock and products, all purchases are final. We do not typically accept returns or exchanges for livestock, plants, or supplies. This policy ensures the health and safety of our animals and maintains our high standards of quality.

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Special Considerations

We understand that unforeseen circumstances may arise, and we are committed to working with you to resolve any issues. If you encounter a problem with your order due to transit damage or a significant discrepancy, please reach out to us within 24 hours of receiving your shipment. Our team will review your case on a one-on-one basis, and if deemed appropriate, we may provide a replacement or offer store credit at our discretion.

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Steps to Address Issues

  1. Contact Us Promptly: For any order concerns, please contact us within 24 hours of delivery with photos of the item(s) in question. Timely communication helps us assess the situation accurately and swiftly.

  2. Resolution Options: Depending on the nature of the issue, we may offer guidance on care, a one-time replacement, or store credit, if applicable. Shipping fees for replacements are the responsibility of the customer.

  3. Order Cancellations: If you need to cancel an order, please do so within 24 hours of purchase. Orders that have already been shipped cannot be canceled.

 

Our Commitment

We strive for your complete satisfaction and to provide the healthiest and most vibrant aquatic life possible. Should any unexpected issues arise, our team is here to support you with respect and care.

Please feel free to reach out to us with any questions about our policies or for assistance. Thank you for trusting Fabled Aquatics with your aquatic journey!

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